New Northumberland MSK and pain service announced

NHS Northumberland Clinical Commissioning Group (CCG) is pleased to announce, following a comprehensive procurement process, that Northumbria Healthcare NHS Foundation Trust (the Trust) has been awarded the contract to provide a new musculoskeletal (MSK) and pain service in partnership with Connect Health.

The term musculoskeletal condition (MSK) includes well over 200 disorders affecting joints, bones, muscles and soft tissues. Some of the most common conditions that would be seen in the new MSK and pain service include back pain, sprains and strains, osteoarthritis and fibromyalgia.

The new service is for patients in Northumberland aged 16 and over with MSK or pain issues where all other conservative treatments have been considered.

Commenting on the new contract, Dr John Warrington, Director for Planned Care for the CCG said: “The successful bid was of a high standard with some exciting developments that will enhance the care of Northumberland patients.”

As part of the procurement process, the CCG carried out a period of engagement to provide patients and GPs with an opportunity to comment on how the new service should be designed.

John continued: “We know from our engagement with patients that they want quicker access to appointments and referrals, and we recognise the positive impact this has on patients’ diagnosis and treatment. The new service will ensure all patients across the county have equal access to high quality NHS services.

“The bid forms a partnership between Northumbria Healthcare NHS Foundation and Connect Health. Connect Health has successfully been awarded many NHS contracts throughout the country and will bring their tried and tested systems to Northumberland.

“We are keen to work with both organisations, who also have the potential to offer innovative developments to further improve care for Northumberland patients.”

MSK problems are the most common reason for repeat appointments with a GP, comprising up to 30% of primary care consultations nationally. In recent years, as the number of elderly people in the community has increased, the number of people with MSK conditions has also risen.

The new service, which will be called Joint Musculoskeletal and Pain Service (JMAPS), will improve access for patients and provide them with the opportunity to choose care based on their desired outcomes and personal preferences.

Nicky Moon, Deputy Director for Northumbria Healthcare NHS Foundation Trust said: “We are delighted to have been chosen as the preferred bidder and together with Connect Health, we are looking forward to delivering the best possible service for the people of Northumberland. We are currently working with staff on the implementation plan.

“Our experience of providing MSK services over previous years gives us a fantastic foundation on which to build and we know we have a dedicated and highly skilled workforce ready to deliver this new service.”

Professor Andrew Walton, Executive Chair for Connect Health said: “I am delighted that Connect Health will be able to support the population of Northumberland in the delivery of a robust and innovative Joint Musculoskeletal and Pain Service.

“Here at Connect Health, we are confident that we will be partnering with a really enthusiastic team at Northumbria Healthcare who advocate the same patient-centred values that we do.

“We will demonstrate our commitment to improving the lives of people living with musculoskeletal problems and persistent pain and I’m truly excited about how we can be creative with how we deliver this.”

The CCG will now work with the Trust and Connect Health to ensure the service is up and running by July 2019 and those patients using existing services experience a seamless transition.


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6 Responses to New Northumberland MSK and pain service announced

  1. Jennifer McLean

    Please will you answer these questions for me?

    1. Where when and how were the public engagements carried out?
    2. Will there be any detrimental impact, ie travel for residents in rural areas such as Wooler or other areas of North Northumberland ?
    3. Will there be any overall Reductions in numbers of qualified physiotherapists or any other staff?
    4. How long will patients wait from (a) Doctors referrals for assessments to (b) actual start of treatment?
    5. Will our present hospital ( Berwick Infirmary) control patients appointments etc or will the service be operated from elsewhere?

    Thank you in anticipation

    • Northumberland CCG

      Please accept our apologies for the delay in responding to you. We have emailed you with you a response to the questions you raise.

  2. Dorothy Madine

    I recently sent a number of questions to your site and as of today had no reply please confirm you have received this.

  3. Elaine

    Disappointed to hear physio services are to be withdrawn from village surgeries. Many local elderly residents benefit greatly from the current service, and cannot easily get themselves into Alnwick or Berwick. This will potentially cause even greater lack of mobility to many elderly.