Following the closure of Laburnum Medical Group in July, the CCG is writing to all former patients of the GP practice as we would like to hear your thoughts about the surgery closure and give you an opportunity to share your views on your new GP practice.
Your feedback is really valuable to us and will be used to make sure the CCG continues to deliver excellent primary care services in Northumberland.
Please could you take time to answer this short survey.
Please note that the deadline for responses is: 6 November 2020.
If you would like help completing this survey or have any questions please ring 01670 335157 or email firstname.lastname@example.org.
You can also contact Healthwatch Northumberland, the statutory independent consumer champion for patients on 03332 408 468 (local call rate) or email email@example.com.
The CCG has always valued patient feedback and we are committed to ensuring you have access to the best possible healthcare. The results of the survey will be available on the CCG’s website by the end of the year.
Please take this opportunity to have your say and help us to improve local health services.
In June 2020, the CCG made the decision to close Laburnum Medical Group in Ashington.
The CCG’s primary care commissioning committee made the decision to end the GP practice’s contract following inspections done by the Care Quality Commission (CQC) and ongoing investigations carried out by the CCG, which identified issues with the quality of care provided.
The practice, which provided healthcare for over 2,000 patients from Ashington and the surrounding areas, including Wansbeck, Morpeth, Newbiggin and Bedlington, closed at the end of July.
Patients were notified of the decision, in writing, and were also advised that they were being automatically registered with one of six GP practices as close to their home as possible to ensure they could continue to access primary care services.
The patient letter advised any patients with concerns or issues to contact the CCG, Healthwatch Northumberland or PALS. Patients were also invited to join a Zoom call hosted by Healthwatch on Friday July 3. The Zoom call was arranged as the CCG was unable to do a face-to-face engagement session in light of COVID-19.