It is important to us that the people of Northumberland have a say in healthcare planning and provision. This will help us develop a health service that has been specifically tailored to the needs of the local community.
Throughout the year we engage on a regular basis with the public, many community and voluntary sector organisations, local community groups and patient participation groups.
We also continually engage with our communities through our Patient Forums, focus groups, surveys, events and our website, and social media. We also have a My NHS database which we are working to relaunch as a Public Involvement Network giving communities the opportunity to join the conversation about local health services and give us your feedback.
We work with Healthwatch Northumberland to engage with seldom heard communities and to act on engagement which they have carried out independently and fed into the CCG.
We are strengthening our links with Patient Participation Groups which belong to practices to enable two way communication with the CCG and discussion of primary care issues and the those of the wider health economy. Feedback is to our Governing Body via the Quarterly Communications and Engagement quarterly reports.
Members of the public are also encouraged to attend our quarterly Governing Body meetings which are held in public. For more information please email our enquiries email at email@example.com or call the CCG office in Morpeth on 01670 335157. You can follow us on social media on twitter @NHSNlandCCG or facebook NHS Northumberland CCG.
We also hold statutory three month consultations where there is a significant service change. For more information on how we engage and what happens with your feedback please visit our Consultations and engagement and You said, we did pages.
NHS England has produced a helpful guide with information on how to get involved in primary care commissioning. Please click on the link to download the document.
Communications and Engagement Strategy 2018
This strategy sets out the CCG’s approach to effective communication and engagement with key stakeholders and audiences. It explores innovative methods of communications and engagement which will help to develop effective relationships which influence the CCG’s decision-making processes, improve services, and build public confidence in the local NHS.